Refund Policy

This refund and return policy applies to all physical products purchased on the platform, standardizing the return qualification, time limit scope, product condition requirements and refund execution standards, and protecting the legitimate consumption rights and interests of global users while maintaining the normal operation order of the platform. The platform provides a 60-day free return service for all orders, with the return time limit calculated from the official signing time of the parcel. Within the valid return period, users can independently apply for return and refund services for personal preference, product mismatch, unsatisfactory fragrance experience and other reasons without additional threshold restrictions. Products applying for return must keep the original packaging intact, unused, unopened, undamaged appearance and complete accessories; no obvious scratches, extrusion damage, liquid leakage and artificial trace are allowed. For partially opened products that do not affect secondary sales, the platform can accept return applications after official manual review; products with artificial damage, discarded original packaging, missing accessories and obvious use traces will be directly rejected for return. Clearance discounted products, limited edition gift sets and customized combined products do not support unconditional return unless there are inherent quality defects of the product itself.

After the user submits a return application through the official channel, the platform customer service team will review the application qualification within the working cycle, confirm whether the product meets the return standards, and issue a return delivery guidance notice after approval. After the user sends back the product in accordance with the specified logistics method and fills in the return waybill information, the warehouse inspection team will conduct product quality inspection and packaging integrity verification within the working cycle after receiving the returned parcel. After the inspection is passed, the refund procedure will be initiated immediately, and all refunds will be completed and returned to the original payment account within 5 to 10 business days. The platform supports full refund for qualified returned products, with no hidden deduction of handling fees, service fees and depreciation fees. For products with minor damage, missing individual accessories and incomplete packaging that pass negotiated review, partial refund can be implemented in proportion to the actual loss. All refund paths are limited to the original payment channel, and cannot be changed to other transfer methods, third-party collection accounts and offline remittance methods. The platform will issue a refund progress notification in a standardized form during each link of review, warehousing inspection and fund return, so that users can grasp the processing progress in real time.

The principle of return freight allocation is divided into platform responsibility and user responsibility. If the return is caused by product inherent quality defects, wrong product delivery, missing accessories and platform delivery errors, the return logistics cost shall be fully borne by the platform, and users do not need to bear any return freight and handling fees. If the return is due to personal preference, inappropriate fragrance, unreasonable size and other subjective reasons of the user, the return logistics cost shall be independently borne by the user, and the platform will not compensate any freight expenses. Users shall choose regular formal logistics channels to send back returned products, and shall not use anonymous logistics, unregistered small parcel channels and abnormal logistics methods; otherwise, the platform has the right to refuse warehousing inspection and refund processing. The platform does not support cash on delivery for returned parcels, and all return logistics expenses shall be paid by the sender in advance. Any parcel loss, delay and customs detention during the return logistics process shall be handled by the user contacting the logistics company independently, and the platform will not assume relevant compensation responsibilities.

The platform reserves the right to unconditionally reject return and refund applications in the following situations: exceeding the 60-day valid return time limit; serious artificial damage to the product, intentional damage to the appearance and dismantling of the internal structure; discarded original packaging, altered product labels and damaged anti-counterfeiting marks; resold, gifted and transferred products to third parties; repeated malicious return applications, false return applications and abnormal order returns that disrupt the normal operation of the platform. For rejected return applications, the platform will give a clear reason for rejection and will not accept repeated appeals without valid reasons. If the user has disputes over the return review result, they can submit detailed product photos, logistics records and relevant evidence through the official customer service channel for secondary review, and the final processing result given by the platform shall be deemed as the final conclusion. The platform will not accept return applications for products affected by personal use habits, physical sensitivity differences and subjective taste preferences beyond the scope of product quality problems.

For orders that have been paid but not yet outbound from the warehouse, users can apply for order cancellation and full refund independently before logistics delivery. The platform will review the cancellation application in a timely manner, and after confirming that the order has not entered the packaging and delivery process, the full payment will be returned to the original account within the specified cycle. For orders that have been packaged, generated logistics waybills and handed over to logistics carriers, order cancellation applications cannot be accepted, and users need to follow the conventional return procedure after receiving the parcel. The platform reserves the right to actively cancel abnormal orders including repeated orders, false transactions, inconsistent receiving information and malicious bulk orders, and automatically complete the full refund processing. All unshipped refunds follow the same fund arrival cycle as conventional returns, with no priority processing channel and no accelerated refund service.